Frequently asked questions

How does the Shine Cleaner work?
Fill the tank with water up to the MAX line, add a drop of brush cleanser or gentle soap, slip your brushes through the collar and press the button. The base spins the water around the bristles.
Will my brushes fit?
The soft rubber collar grips thin and standard handles. Very thick handles won't fit through it; you can still hold those in the swirling water by hand.
How long does a clean take?
It depends on the brush and how much makeup is in it. Lightly used brushes come clean quickly; heavier build-up may need a second round with fresh water.
What do I put in it?
Water and a drop of your usual brush cleanser or a gentle soap. Don't fill past the MAX line.
Does it dry the brushes?
It doesn't blow warm air. After rinsing, leave your brushes standing in the collar and they air-dry there.
How is it powered?
By USB. The cable is in the box; plug it into a USB port or a phone charger. A wall plug isn't included.
How big is it?
It's compact. Some buyers say it's smaller than they expected. It sits easily on a vanity or a bathroom shelf.
What's in the box?
The Shine Cleaner and a USB cable. Brushes and cleanser are not included.
What is the Gift Pack?
Two Shine Cleaners for $49.99 instead of $59.98. The saving is applied automatically in your cart when you add any two, in any colors.
Why does my cart have a timer?
We keep carts for 10 minutes. After that the cart empties, and you can add your items again any time. Prices don't change.
When will my order arrive?
In about 9–16 calendar days. Your order ships from our partner's warehouse overseas, which is why it takes a little longer. Shipping is free and tracked.
How do I track my order?
When your order ships, you'll get an email with a tracking link. You can also check your order status any time.
Track your order
Do you ship outside the US?
Not yet. For now we ship only within the United States.
What if I don't like it?
You can return it unused within 90 days of the order date for a full refund. If it arrives damaged or faulty, tell us within 7 days and we'll replace or refund it.
Read our refund policy

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